Return & Refund

Terms of Service

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply

with and be bound by the following terms and conditions of use, which together with our privacy policy

govern ‘Zager & Co’ relationship with you in relation to this website. If you disagree with any part of

these terms and conditions, please do not use our website.

The term ‘Zager & Co’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user

or viewer of our website.

The use of this website is subject to the following terms of use:

All pricing on is in AUD. (Australian Dollars Currency)

All orders are shipped with full insurance and tracking, a signature is required upon delivery for all

orders placed online from Once an order has been shipped from Zager & Co.

we will not be held responsible for undelivered or lost packages. In the rare case of a package not

being delivered, Zager & Co will assist you in submitting a "Lost Package Claim" (service ticket) with

the carrier. If the issue is not resolved within 45 business days, we will reship your order. No refunds will

be issued. All sales are final, please refer to our Exchanges & Returns page for more information.

The content of the pages of this website is for your general information and use only. It is subject to

change without notice.

Pricing Information

While Zager & Co shall endeavour to provide accurate product and pricing information, yet

typographical errors might occur. Zager & Co cannot confirm the price of a product until after you order.

In the event that a product is listed at an incorrect price or with incorrect information due to an error in

pricing or product information, Zager & Co shall have the right, at our sole discretion, to refuse or cancel

any orders placed for that product, unless the product has already been dispatched. In the event that an

item is mis-priced, Zager & Co may, at its discretion, either contact you for instructions or cancel your

order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your

offer will not be deemed accepted and Zager & Co will have the right to modify the price of the product

and contact you for further instructions using the e-mail address provided by you during the time of

registration, or cancel the order and notify you of such cancellation. In the event that

accepts your order the same shall be debited to your credit card account and duly notified to you by

email that the payment has been processed. The payment may be processed prior to Zager & Co

dispatch of the product that you have ordered. If we have to cancel the order after we have processed

the payment, the said amount will be reversed back to your credit card account.

Cancellations by the Customer

In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the

order and refund the entire amount. The orders that have already been shipped out by us will not be

cancelled and you will have to check our return policy on those orders.

Cancellation by Zager & Co

Under certain circumstances it might not be possible for us to accept an order and we may be

compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our

sole discretion. Some situations that may result in your order being cancelled include limitations on

quantities available for purchase, inaccuracies or errors in product or pricing information, or problems

identified by our credit and fraud avoidance department. We may also ask for additional verifications or

information before accepting any order. We will contact you if all or any portion of your order is

cancelled or if additional information is required to accept your order. If your order is cancelled after

your credit card has been charged, the said amount will be reversed back in your Card Account. The

customer agrees not to dispute the decision made by Zager & Co and accept

decision regarding the cancellation.

Order Returns

All sales are final. We do not accept returns or offer refunds on any items sold from

Order Exchanges

We know the quality and durability of our product is top notch, as such we accept exchanges on

defective items only. Exchanges must be requested within 5 days of receiving the item. We will only

replace a defective product with the same item.

To be eligible for an exchange, your item must be unused and in the same condition that you received

it. To inquire about an exchange please email: describing your issue in detail.

Pictures of the defects are required so we can determine if you are eligible for a replacement.

Once we have approved your return, we will provide you with the return instructions. Note: Depending

on your location and product availability, delivery times for exchanged products will vary.

Once your return is received and inspected, we will send you an email to notify you that we have

received your returned item, at which point we will process your exchange.

Should you require any additional information or assistance, please do not hesitate to contact our Client

Services Team. One of our dedicated advisors will be happy to assist you.

Credit Card Details

You hereby agree, understand and confirm that the credit card details provided by you for availing of

services on Zager & Co will be correct, accurate and current. Under no circumstances you shall use a

credit card which is not lawfully owned by you. You further agree and undertake to provide the correct

and valid credit card details to Zager & Co . The card details will not be utilised and shared by Zager &

Co with any of the third parties unless required for fraud verifications or by law, regulation or court order.

Zager & Co will not be liable for any credit card fraud. The liability for use of a card fraudulently will be

on you and the onus to 'prove it otherwise' shall be exclusively on you.

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You hereby

provide your consent to receive communications from us electronically. We will communicate with you

by email or by posting notices on the Site. You hereby agree that all notices, agreements and other

communications that we provide to you electronically satisfy any legal requirement that such

communications be in writing.

Exactness Not Guaranteed:

Zager & Co hereby disclaims any guarantees of exactness as to the finish and appearance of the final

Product as ordered by the user. The quality of any products, Services, information, or other material

purchased or obtained by you through the Website may or may not meet your expectations. Alterations

to certain aspects of your order such as the packaging, colour etc, may be required due to limitations

caused by availability of product . In this instance you agree that Zager & Co will send an approval

request via the email address which you submitted when placing your order. If you do not agree with

the requested change you retain the right to reject the requested change by replying to it within 10 days

of it being sent to you. Zager & Co may re-request that you accept a production alteration one

additional time if an alternative method to send your merchandise is available. If you reject this 2nd

request your order will be cancelled. You will have to check our return policy on such cancelled orders.

Reviews, Feedback, Submissions

End User acknowledges that all discussion for ratings, comments, bulletin board service, chat rooms

and/or other message or communication facilities (collectively "Communities") are public and not private

communications. does not control or endorse the content, messages or information

found in any Community, and, therefore, Zager & Co specifically disclaims any liability concerning the

Communities and any actions resulting from End Users participation in any Community, including any

objectionable content. Generally, any communication which End User posts to Zager & Co (whether in

chat rooms, discussion groups, message boards or otherwise) is considered to be non-confidential. If

particular web pages permit the submission of communications that will be treated by Zager & Co as

confidential, that fact will be stated on those pages. By posting comments, messages or other

information on the Site, End User grants Zager & Co the right to use such comments, messages or

information for promotions, advertising, market research or any other lawful purpose.

Copyright & Trademark

Everything located on or in this Site, including the Microsites is the exclusive property of and can be used with express permission of the copyright and/or trademark owner.



WRITTEN PERMISSION OF Zager & Co IS STRICTLY PROHIBITED. Any violation of this policy may

result in a copyright, trademark or other intellectual property right infringement that may subject End

User to civil and / or criminal penalties.

This Site and Microsites contains copyrighted material, trademarks and other proprietary information,

including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire

contents of protected by copyright. Zager & Co owns a copyright in the selection,

coordination, arrangement and enhancement of such content, as well as in the content original to it.

End User may not modify, publish, transmit, participate in the transfer or sale, create derivative works,

or in any way exploit, any of the content, in whole or in part. End User may download / print / save

copyrighted material for End User's personal use only. Except as otherwise expressly stated under

copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of

downloaded material without the express permission of and the copyright owner is

permitted. If copying, redistribution or publication of copyrighted material is permitted, no changes in or

deletion of author attribution, trademark legend or copyright notice shall be made. End User

acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted

material. Trademarks that are located within or on the Site or a Web site otherwise owned or operated

in conjunction with shall not be deemed to be in the public domain but rather the

exclusive property of, unless such site is under license from the Trademark owner

thereof in which case such license is for the exclusive benefit and use of, unless

otherwise stated.

End User shall not upload, post or otherwise make available on this Site any material protected by

copyright, trademark or other proprietary right without the express permission of the owner of the

copyright, trademark or other proprietary right. does not have any express burden or

responsibility to provide End User with indications, markings or anything else that may aid End User in

determining whether the material in question is copyrighted or trademarked. End User shall be solely

liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or

any other harm resulting from such a submission. By submitting material to any public area of this Site,

End User warrants that the owner of such material has expressly granted Zager & Co the royalty-free,

perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish,

translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other

works in any form, media or technology now known or hereafter developed for the full term of any

copyright that may exist in such material. End User also permits any other end user to access, view,

store or reproduce the material for that end user's personal use. End User hereby grants Zager & Co

the right to edit, copy, publish and distribute any material made available on this Site by End User.

Zager & Co hereby reserves the right to terminate its agreement with any End User who repeatedly

infringes on copyright rights upon notification to Zager & Co by the copyright owner.

The foregoing provisions of this clause apply equally to and are for the benefit of Zager& Co, its

subsidiaries, affiliates and its third party content providers and licensors and each shall have the right to

assert and enforce such provisions directly or on its own behalf.


You agree to defend, indemnify and hold harmless, its employees, directors, officers,

agents and their successors and assigns from and against any and all claims, liabilities, damages,

losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon

your actions or inactions, which may result in any loss or liability to Zager & Co or any third party

including but not limited to breach of any warranties, representations or undertakings or in relation to

the non-fulfillment of any of your obligations under this User Agreement or arising out of the your

violation of any applicable laws, regulations including but not limited to Intellectual Property Rights,

payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity,

loss of service by other subscribers and infringement of intellectual property or other rights. This clause

shall survive the expiry or termination of this User Agreement.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make

your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited

number of persons who have special access rights to such systems, and are required to keep the

information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure

Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of

your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our


Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in Australia and the

concepts they include have played a significant role in the development of data protection laws around

the globe. Understanding the Fair Information Practice Principles and how they should be implemented

is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should

a data breach occur:

We will notify the users via email

• Within 7 business days

We will notify the users via in site notification

• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue

legally enforceable rights against data collectors and processors who fail to adhere to the law. This

principle requires not only that individuals have enforceable rights against data users, but also that

individuals have recourse to courts or a government agency to investigate and/or prosecute noncompliance

by data processors.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.

• Process orders and to send information and updates pertaining to orders

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.