Terms of Service
The term ‘Zager & Co’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
All pricing on www.zagerco.com is in AUD. (Australian Dollars Currency)
All orders are shipped with full insurance and tracking, a signature is required upon delivery for all orders placed online from www.zagerandco.com. Once an order has been shipped from Zager & Co.
we will not be held responsible for undelivered or lost packages. In the rare case of a package not being delivered, Zager & Co will assist you in submitting a "Lost Package Claim" (service ticket) with the carrier. If the issue is not resolved within 45 business days, we will reship your order. No refunds will be issued. All sales are final, please refer to our Exchanges & Returns page for more information.
The content of the pages of this website is for your general information and use only. It is subject to change without notice
While Zager & Co shall endeavour to provide accurate product and pricing information, yet typographical errors might occur. Zager & Co cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Zager & Co shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Zager & Co may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Zager & Co will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that www.zagerco.com
accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Zager & Co dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.
Cancellations by the Customer
In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders.
Cancellation by Zager & Co
Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems
identified by our credit and fraud avoidance department. We may also ask for additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The
customer agrees not to dispute the decision made by Zager & Co and accept www.zagerco.com decision regarding the cancellation.
All sales are final. We do not accept returns or offer refunds on any items sold from www.zagerco.com
We know the quality and durability of our product is top notch, as such we accept exchanges on defective items only. Exchanges must be requested within 5 days of receiving the item. We will only replace a defective product with the same item.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. To inquire about an exchange please email: firstname.lastname@example.org describing your issue in detail. Pictures of the defects are required so we can determine if you are eligible for a replacement.
Once we have approved your return, we will provide you with the return instructions. Note: Depending on your location and product availability, delivery times for exchanged products will vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, at which point we will process your exchange.
Should you require any additional information or assistance, please do not hesitate to contact our Client Services Team. One of our dedicated advisors will be happy to assist you. email@example.com
Credit Card Details
You hereby agree, understand and confirm that the credit card details provided by you for availing of services on Zager & Co will be correct, accurate and current. Under no circumstances you shall use a credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to Zager & Co . The card details will not be utilised and shared by Zager & Co with any of the third parties unless required for fraud verifications or by law, regulation or court order. Zager & Co will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove it otherwise' shall be exclusively on you.
When you visit the Site or send emails to us, you are communicating with us electronically. You hereby provide your consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You hereby agree that all notices, agreements & other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing
Exactness Not Guaranteed:
Zager & Co hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may or may not meet your expectations. Alterations to certain aspects of your order such as the packaging, colour etc, may be required due to limitations caused by availability of product . In this instance you agree that Zager & Co will send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested change by replying to it within 10 days of it being sent to you. Zager & Co may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled. You will have to check our return policy on such cancelled orders.
Reviews, Feedback, Submissions
End User acknowledges that all discussion for ratings, comments, bulletin board service, chat rooms and/or other message or communication facilities (collectively "Communities") are public and not private communications. www.zagerco.com does not control or endorse the content, messages or information found in any Community, and, therefore, Zager & Co specifically disclaims any liability concerning the Communities and any actions resulting from End Users participation in any Community, including any objectionable content. Generally, any communication which End User posts to Zager & Co (whether in chat rooms, discussion groups, message boards or otherwise) is considered to be non confidential. If particular web pages permit the submission of communications that will be treated by Zager & Co as confidential, that fact will be stated on those pages. By posting comments, messages or other information on the Site, End User grants Zager & Co the right to use such comments, messages or information for promotions, advertising, market research or any other lawful purpose.
Copyright & Trademark
Everything located on or in this Site, including the Microsites is the exclusive property of www.zagerco.com and can be used with express permission of the copyright and/or trademark owner. ANY COPYING, DISTRIBUTING, TRANSMITTING, POSTING, LINKING, DEEP LINKING, OR OTHERWISE MODIFYING OF THIS SITE OR ANY OF THE MICROSITES WITHOUT THE EXPRESS WRITTEN PERMISSION OF Zager & Co IS STRICTLY PROHIBITED. Any violation of this policy may result in a copyright, trademark or other intellectual property right infringement that may subject End User to civil and / or criminal penalties.
This Site and Microsites contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of www.zagerco.com protected by copyright. Zager & Co owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. End User may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. End User may download / print / save copyrighted material for End User's personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of www.zagerco.com and the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. End User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Site or a Web site otherwise owned or operated in conjunction with www.zagerco.com shall not be deemed to be in the public domain but rather the exclusive property of www.zagerco.com, unless such site is under license from the Trademark owner thereof in which case such license is for the exclusive benefit and use of www.zagerco.com, unless otherwise stated.
End User shall not upload, post or otherwise make available on this Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. www.zagerco.com does not have any express burden or responsibility to provide End User with indications, markings or anything else that may aid End User in determining whether the material in question is copyrighted or trademarked. End User shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of this Site, End User warrants that the owner of such material has expressly granted Zager & Co the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. End User also permits any other end user to access, view, store or reproduce the material for that end user's personal use. End User hereby grants Zager & Co the right to edit, copy, publish and distribute any material made available on this Site by End User. Zager & Co hereby reserves the right to terminate its agreement with any End User who repeatedly infringes on copyright rights upon notification to Zager & Co by the copyright owner.
The foregoing provisions of this clause apply equally to and are for the benefit of Zager& Co, its subsidiaries, affiliates and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf.
You agree to defend, indemnify and hold harmless www.zagerco.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Zager & Co or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in Australia and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
We will notify the users via in site notification
• Within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute noncompliance by data processors.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders